Can I replace a phone if it has a manufacturing defect?

Yes, brand-new smartphones can be replaced within 7 days of purchase if diagnosed with an out-of-the-box hardware defect with original packaging and invoice intact.

How do I exchange my old smartphone?

Visit our store in Dhangadhimai-10, Siraha with your device. We perform a quick 10-minute diagnostic inspection, evaluate market trade-in value, and apply the credit toward any new device.

What should I do with my personal data before exchanging?

Please back up your photos, contacts, and WhatsApp chats, sign out of Google or Apple iCloud accounts, and perform a factory reset before handing over the device.

Store information

Returns & Device Exchange

Clear information before you enquire, visit, or choose a device.

Transparent & Customer-First Returns

We want you to feel confident and delighted with your purchase from Star Mobile Trader's. Below are the straightforward terms governing returns, replacements, and smartphone trade-in valuations.

1. 7-Day Replacement for Hardware Defects

If your newly purchased device exhibits a verifiable manufacturing fault within 7 days of invoice date, bring it back to our showroom with complete original box contents, accessories, and purchase receipt for a replacement.
Devices must be in pristine cosmetic condition, free from physical drops, cracks, liquid contact, or scratches caused after purchase.

2. Trading In & Exchanging Your Device

Fair In-Person Valuation: Trade-in estimates provided over WhatsApp or phone are preliminary. Final valuation is confirmed upon physical testing of display, cameras, battery, Wi-Fi/Bluetooth, and body condition.
Proof of Ownership: To safeguard our community against stolen goods, sellers must provide valid Nepali Citizenship or photo ID verification when trading in any used phone.
Instant Upgrade Credit: Your trade-in valuation is deducted immediately from the invoice total of your new or pre-owned phone, minimizing your out-of-pocket payment.

3. Data Privacy & Device Sanitization

Your personal data is your private property. Before completing any exchange or repair intake, we strongly recommend backing up your data to iCloud or Google Drive. Our team can assist you with free device-to-device data migration before securely wiping your old phone.